FAQ
Quick answers about sizing, delivery, Cash on Delivery and exchanges. Can't find what you need? Message us on WhatsApp using the button on this page, or use the form below.
Ordering & payment
Are your outfits stitched?
Yes. Everything on our ready-to-wear range arrives stitched in the size you choose, so there is no tailor and no waiting.
How do I pay?
We offer Cash on Delivery across Pakistan. You pay the rider when your parcel arrives.
Can I open my parcel before I pay?
Yes. With Cash on Delivery you can open and check your parcel before paying the rider.
Will you confirm my order?
Yes. We confirm every order before it is dispatched, so please give a phone number you can be reached on.
Delivery
How much is delivery?
Delivery is free on all orders within Pakistan. No delivery charge is added at checkout.
How long will my order take?
Orders are dispatched within 1–2 working days of confirmation. Delivery usually takes 2–4 working days in major cities and 3–7 working days in other cities and remote areas. Orders placed on weekends or public holidays are processed on the next working day.
How can I track my parcel?
Once your order is dispatched, we share the tracking details with you by WhatsApp, SMS or email.
Sizing
How do I choose my size?
Open the size chart on the product page and compare it with your measurements. Each product description also shows the model's height and the size she is wearing. If you are between two sizes, choose the bigger one. Not sure? Message us before ordering and we will help.
What if the size doesn't fit?
You can exchange the size within 14 days of delivery. The outfit should be unworn and unwashed, with its tags and original packaging. If you chose the wrong size and we sent exactly the size you ordered, you pay the courier charges for the exchange. If we sent a different size from the one you ordered, INARA pays them. Message us on WhatsApp or email helloinarafashion@gmail.com with your order number and the size you need.
Problems with an order
I received a damaged or wrong item. What should I do?
Please contact us within 48 hours of delivery with your order number and photos of the item, and we will put it right. If we sent the wrong item or the wrong size, or made another mistake in packing or sending your order, INARA pays the courier charges for the return or exchange.
Will the colour look exactly like the photos?
Colours can look slightly different from the photos depending on lighting and your screen settings.
Contact
Email: helloinarafashion@gmail.com, or tap the WhatsApp button on this page. We aim to reply within one working day.
See also: Shipping policy · Exchanges & refunds · Contact us
CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
Office No. 110, Golberg Town, Fort Abbas
+92 300 4958122
helloinarafashion@gmail.com
Monday–Saturday, 10:00 AM–7:00 PM